Cookies and Privacy Notice

This Cookies and Privacy Notice describes how we handle your personal information on our site and/or Services. It applies generally to our site and/or Services. In addition to the privacy practices set out in this Cookies and Privacy Policy, we have a Disclaimer which incorporate the terms of this Cookies and Privacy Policy. Some words used in this Cookies and Privacy Policy are defined in the Disclaimer.

1. Personal or other data that we collect

"Personal data" is any information that relates to you and that identifies you either directly from that information or indirectly, by reference to other information that we have access to. We receive personal data directly from you when you use our site and/or Services by collecting information about your visit and how you interact with our site and/or use our Services (as applicable).

When you visit our site and/or use our Services, we may collect, store, use and share certain information about you in accordance with this Cookies and Privacy Policy, including:

A. information that you provide to us via our site and/or Services (including, without limitation, your email address, name and telephone number);
B. information relating to your use of our Services (including any data and metadata);
C. if you contact us, a record of that correspondence; and
D. details of your visits to our site and the materials and information that you access.

This information is sent from your computer to us in a variety of ways (including by way of cookies, as further explained below).

2. How we use your personal data

We will only use your personal data fairly and where we have a lawful reason to do so.

We are allowed to use your personal data if we have your consent or another legally permitted reason applies. This includes fulfilling a contract with you or when we have a legal duty to comply with, or when it is in our legitimate business interest to use your personal data. We can only rely on our legitimate business interest, if it is fair and reasonable to do so.

Our use of your personal data depends on how and where you interact with us but generally we expect to use data held about you in the following ways:

A. to support your interaction with us, including to ensure that the content of our site and/or our Services are presented in the most effective manner for you and your computer;
B. to provide you with product material or other information, in each case which you may have requested through our site and/or Services
C. to notify you about changes to our site and/or Services and to ensure the ongoing accuracy and relevance of such data;
D. for general internal research purposes, including to identify and analyse the regularity of the use of our site and/or Services, the nature of users on our site and/or Services, and the use of our Services;
F. to ensure that your use of our site and/or Services complies with the terms of our Disclaimer, our Terms of Use and/or such other policies as may be applicable from time to time; and

G. to design products and services for your use.

We may anonymize your personal data so that you are not individually identified, and provide that information to our partners to understand how often and in what ways people use our site and/or Services. However, we will never disclose aggregate information to a partner in a manner that would identify you individually.

We will only transfer your personal data outside of the European region under the following circumstances: (i) where the transfer is to a country or other territory which has been assessed by the European Commission (or an equivalent UK body) as ensuring an adequate level of protection for personal data; (ii) with your consent; or (iii) on the basis that the transfer is compliant with General Data Protection Regulation and other applicable laws.

Please contact our legal team at if you have any questions regarding the above.

3. Disclosure of your information to third parties

We may disclose your personal data to our affiliates in the circumstances described above.

We will take steps to ensure that the personal data is accessed only by employees of such affiliates that have a need to do so for the purposes described in this notice.

We may also share your personal data outside of SIG and our affiliates:

  • if we sell any of our business or assets, in which case we may disclose your personal data to the prospective buyer for due diligence purposes;
  • if we are acquired by a third party, in which case personal data held by us about you will be disclosed to the third party buyer;
  • to third party agents or contractors (for example, the providers of our electronic data storage services) for the purposes of providing services to us. These third parties will be subject to confidentiality requirements and they will only use your personal data as described in this privacy notice;
  • to Customers of SIG for the purpose of providing services to Users;
  • to market data vendors on the site who provide services on the site; and
  • to the extent required by law, for example if we are under a duty to disclose your personal data in order to comply with any legal obligation, establish, exercise or defend our legal rights.

4. Your rights regarding your personal data

You have certain rights regarding how we use and keep your personal data. These are:

A. you can require us to stop processing your information for direct marketing purposes; and
B. you have the right to object to our use of your personal data more generally.


You may also have the right, in certain circumstances to:

A. be provided with a copy of any personal data that we hold about you, with certain related information. There are exceptions to this right; for example where information is legally privileged or if providing you with the information would reveal personal data about another person;
B. to require us, without undue delay, to delete your personal data;
C. to "restrict" our use of your information, so that it can only continue subject to restrictions; and
D. to require personal data which you have provided to us and which is processed by using automated means, based on your consent or the performance of a contract with you, to be provided to you in machine readable format so that it can be "ported" to a replacement service provider.

You can exercise the above rights, where applicable by contacting our legal team at We will require you to provide satisfactory proof of your identity in order to ensure that your rights are respected and protected. This is to ensure that your personal data is disclosed only to you.

5. What are cookies?

Cookies are small text files which are placed on our site and/or a Service user’s computer to provide us with information about use of our site and/or Services.

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor or user.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit Alternatively, you can search the internet for other independent information on cookies.

6. Why do we use cookies?

In broad terms we use cookies on our site and/or Services for the following purposes:

A. Analytical purposes: Analytical cookies allow us to recognise, measure and track users of our site and/or Services in anonymous form. The information collected includes the number of visitors to our site and/or users of our Services, where visitors have come to our site from and the pages that they have visited. This helps us to improve the way our site and/or Services work, for example, by determining whether site visitors and/or users of Services can find information easily, or by identifying the aspects of the site and/or Services that are of the most interest to them (as further explained below).
B. Usage preferences: Some of the cookies on our site and/or Services are activated when visitors to our site and/or users of our Services make a choice about their usage of our site and/or Services. Our site and/or Services then ‘remember’ the settings preferences of the user concerned. This allows us to tailor aspects of our site and/or Services to the individual user.
C. Disclaimer: We use cookies on our site and/or Services to record when a site visitor and/or user of Services has seen a policy, such as this one, or provided consent, such as consent to this policy, our Disclaimer and Terms of Use. This helps to improve the user’s experience of our site and/or Services – for example, it avoids a user from repeatedly being asked to consent to the same terms.
D. Session management: The software that runs our site and/or Services uses cookies for technical purposes needed by the internal workings of our servers. For instance, we use cookies to distribute requests among multiple servers, authenticate users and determine what features of our site and/or Services they can access, verify the origin of requests, keep track of information about a user’s session and determine which options or pages to display in order for our site and/or Services to function.
E. Functional purposes: Functional purpose cookies store information that is needed by our applications to process and operate. For example, where transactions or requests within an application involve multiple workflow stages, cookies are used to store the information from each stage temporarily, in order to facilitate completion of the overall transaction or request.

7. Your cookie preferences

To make full use of our site and/or Services, your computer or mobile device will need to accept cookies, as our site and/or Services will not function properly without them. In addition, cookies are required in order to provide you with personalized features on our site and/or Services.

8. Third party cookies

When you visit our site and/or use our Services, you may receive cookies that are set by third parties. These cookies are used for the purposes described in the “Why do we use cookies?” section of this policy and, in particular, refer to analytic cookies (described further below). We do not completely control the setting of these third party cookies, so we suggest you might wish to check the third party websites for more information about their use of cookies and how to manage them.

Analytic cookies are used to gather statistics about the use of our site and/or Services in order to improve their performance and design. For these purposes, analytic cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on our site and/or Services and the dates and times of your visits, as well as the country and time zone in which your device is located.

These cookies may be provided by:

  • Our third-party analytics tool provider, Google Analytics (a web analytics service provided by Google, Inc., whose servers may be in the UK, EU or in the United States of America). Google Analytics is a Google product which helps us understand how people engage with our website, using a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to Google. The information obtained through these cookies may be disclosed to, or collected directly by, Google Analytics. For more information about Google Analytics' cookie and information practices (including the types of cookies used and their expiration date), please visit the link below: Google Analytics.
  • HubSpot, Inc. We use these cookies to collect information about how visitors use our site. HubSpot tracks visitors using browser cookies. These cookies track a visitor’s movements as they navigate across the different pages of our website. The cookies will only personally identify website visitors if they are an existing contact in our system. Visitors who are not contacts in our system will be assigned a cookie but will be tracked anonymously and will not be personally identified. For more information about HubSpot’s cookie and information practices (including the types of cookies used and their expiration date), please visit the link below: HubSpot Privacy Policy
  • We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

9. How to control and amend cookies

You can control which cookies you want to be stored on your computer through the settings in your web browser. You can configure your browser to accept or reject certain or all cookies, as well as see what cookies have been set.

If you wish to remove cookies set by our site from your browser in the future, you may delete them. The instructions for removing cookies from your computer or mobile device depend on the operating system and web browser you use.


The "Help" menu in the toolbar of most web browsers will tell you how to change your browser's cookie settings, including how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.

Internet Explorer 
If you are using Microsoft Internet Explorer and you wish to block our website cookies, you can perform the following actions:

A. On your browser tools menu, select 'Internet Options'
B. Click on the 'Privacy' tab and then on the 'Sites' button
C. Type into the 'Address of website' field:
D. Click on the 'Block' button
E. Click on the OK button

Other browsers

Guidance on how to block website cookies on other browsers can be found below:
Firefox cookie management
Chrome cookie management
Safari cookie management